Kaleidoscope App Store Privacy Policy

Last Updated: July 8, 2026
Effective Date: July 8, 2026

Shenzhen Bangshi Information Technology Co., Ltd. (hereinafter referred to as "we," "us," or "our") operates the Kaleidoscope App Store.

The Kaleidoscope App Store is a gaming platform that provides users with game browsing, downloading, installation, updates, account login, top-ups, gift pack redemption, news, customer support, and related value-added services. The platform may contain multiple games and related services provided by us or by third-party game developers, publishers, or operators.

We attach great importance to the security of your personal information and privacy. This Privacy Policy explains how we collect, use, store, share, transfer, publicly disclose, and protect your personal information when you use the Kaleidoscope App Store and related services, as well as how you may manage your personal information.

Please read this Privacy Policy carefully before using the platform. For matters involving sensitive personal information, device permissions, or the provision of personal information to third parties, we will obtain your authorization through prominent notices, pop-up confirmations, separate consent, or other means as required by applicable laws and regulations.

If you do not agree to part or all of this Privacy Policy, certain features may not function properly. This will not affect your use of basic browsing features that do not require the relevant personal information.

I. How We Collect and Use Personal Information

We follow the principles of lawfulness, legitimacy, necessity, and good faith, and collect only the personal information necessary to provide product features.

1. Registration, Login, and Account Management

When you register for or log in to a Kaleidoscope App Store account, we may collect your mobile phone number, SMS verification code, account name, nickname, profile picture, encrypted password information, and third-party account authorization information.

We use this information to create your account, verify your identity, protect account security, synchronize platform service data, and process account recovery requests.

If you choose to log in using WeChat, QQ, or another third-party account, we may obtain public information that you authorize the third-party platform to provide, such as your nickname, profile picture, and third-party account identifier. The specific scope of information is subject to the authorization page displayed by the third-party platform.

2. Real-Name Verification and Minor Anti-Addiction Measures

In accordance with real-name verification, anti-addiction, and related regulatory requirements for online games, when you enter a game that requires real-name verification or use a related service, we or the relevant game operator may collect your real name, identity document number, and verification result.

Identity document numbers are sensitive personal information. We use such information only for real-name verification, age identification, anti-addiction management, restrictions on minors' spending, and compliance with legal obligations, and we apply strict security safeguards.

Refusal to provide real-name verification information may prevent you from accessing certain games or may limit your access to game services in accordance with regulatory requirements.

3. Game Browsing, Downloading, Installation, and Updates

When you browse, search for, download, install, or update a game, we may collect:

• Search terms, browsing history, and click records;

• Game download, installation, launch, and update records;

• Device model, operating system version, and application version;

• Device identifiers, IP address, and network type;

• Download task status, error logs, and crash information.

We use this information to display game content, complete game downloads and updates, adapt services to your device, compile service usage statistics, and diagnose and resolve operational failures.

4. Game Accounts and Platform Service Data

When you access a game through the Kaleidoscope App Store, we may process your platform account identifier, game account identifier, server information, character name, character level, login records, game launch records, and other information necessary to link your accounts.

Character data, activity records, social data, and other personal information generated within a specific game may be processed by the relevant game operator in accordance with its separately published user agreement and privacy policy. Please read the privacy policy of the relevant game before entering it.

5. Top-Ups, Orders, and Transaction Services

When you purchase platform products, top up in-game currency, or use other paid services, we may collect your order number, product or game name, server and character information, top-up amount, payment method, payment status, transaction time, and refund records.

Payment account information, such as payment passwords and bank card numbers, is generally processed directly by banks, WeChat Pay, Alipay, or other payment institutions. In principle, we do not retain your complete payment password or full bank card information.

Order and transaction information is sensitive personal information. We will protect it in accordance with law and use it only for order processing, crediting top-ups, after-sales service, reconciliation, refunds, risk control, and compliance with financial and regulatory obligations.

6. Gift Packs, Events, and Reward Services

When you redeem a gift pack or participate in check-ins, prize draws, promotions, or other operational events, we may collect your account information, event participation records, reward redemption records, and, where a physical prize must be delivered, the recipient's name, telephone number, and delivery address.

Delivery information is used only to deliver prizes and provide necessary after-sales support. After the event ends and the necessary retention period expires, we will delete or anonymize the relevant information in accordance with law.

7. Customer Support and Complaint Handling

When you contact us for an inquiry, complaint, account appeal, refund, or fault report, we may collect your account information, contact telephone number, email address, order information, description of the issue, communication records, and screenshots, photographs, or other supporting materials that you voluntarily submit.

We use this information to verify your identity, investigate the relevant issue, respond to your request, and retain necessary service records.

Please do not provide sensitive personal information unrelated to the issue being handled in your communications with customer support.

8. Account, Transaction, and Platform Security

To protect account, transaction, and system security and identify abnormal logins, fraud, cheating tools, malicious programs, and other conduct that threatens platform security, we may collect:

• IP address, network type, and network status;

• Device model, operating system, and application version;

• Device identifiers and information about the application installation and operating environment;

• Login times, operation logs, crash logs, and abnormal event records;

• Account, order, and risk-identification information as necessary.

We use this information for identity verification, security testing, risk identification, anti-cheating measures, troubleshooting, and handling unlawful or non-compliant conduct.

9. Personalized Displays and Notifications

With your authorization, we may display games, gift packs, news, or events that may interest you based on your browsing, searches, downloads, and game preferences.

You may disable personalized recommendations through the platform settings. After disabling them, we may still display general content, but it may be less relevant to you.

After obtaining notification permission, we may send you game updates, order status information, account security alerts, event notices, or service notifications. You may disable notification permission in your device's system settings.

10. Device Permissions

To provide specific features, we may request the following device permissions:

• Storage or file permission: to download, install, and update games and save necessary files;

• Camera permission: to scan codes, upload a profile picture, or submit supporting materials to customer support;

• Photo library permission: to select a profile picture or image, or upload a screenshot of an issue;

• Notification permission: to send download progress, account security, and service messages;

• Clipboard permission: to read relevant information only when you actively paste a command, redemption code, or other content;

• Microphone permission: requested only where voice customer support or a related feature requires it;

• Location permission: used only where a location-based feature is actually provided and you have granted authorization.

We will not stop providing unrelated features because you refuse a non-essential permission. You may disable permissions you have granted at any time through your device's system settings.

II. Cookies and Similar Technologies

We may use cookies, local storage, or similar technologies to retain your login status, language selection, page settings, and necessary service configurations in order to improve access efficiency and protect account security.

You may manage cookies through your browser or device settings. However, disabling essential cookies may affect your login status or certain platform features.

III. How We Entrust the Processing of, Share, and Provide Personal Information

1. Entrusted Processing

To provide features such as SMS verification, real-name verification, payments, cloud storage, data statistics, security testing, customer support, and message notifications, we may entrust professional service providers to process necessary personal information.

We will agree with each entrusted party on the processing purpose, period, method, types of information, and security responsibilities, and will supervise its personal information processing activities.

2. Sharing with Game Operators on the Platform

When you choose to download, log in to, or use a game, we may provide the game's developer, publisher, or operator with necessary account identifiers, real-name verification results, order information, server and character information, and service request information in order to link accounts, complete real-name verification, credit top-ups, query orders, and provide customer support.

The specific recipient, types of information, processing purpose, and contact details are subject to the relevant game's privacy policy and the information displayed on the applicable authorization page. Where separate consent is required by law, we will obtain your separate consent before sharing the information.

3. Circumstances Where Additional Consent Is Not Required

To the extent permitted by applicable laws and regulations, we may lawfully process necessary personal information where it is necessary to enter into or perform a contract to which you are a party, comply with legal duties or obligations, respond to a public health emergency, or protect a natural person's life, health, or property in an emergency, among other lawful circumstances.

4. Transfers and Public Disclosure

In principle, we will not transfer your personal information. If a merger, division, dissolution, acquisition, or asset transfer involves the transfer of personal information, we will notify you of the recipient's name and contact details as required by law and require the recipient to continue fulfilling the obligations under this Privacy Policy and applicable laws and regulations.

In principle, we will not publicly disclose your personal information. If public disclosure is genuinely necessary, we will inform you of the relevant matters and obtain your separate consent in accordance with law, unless otherwise provided by applicable laws and regulations.

IV. How We Store and Protect Personal Information

Personal information that we collect and generate within the People's Republic of China will be stored within China.

If business needs make it necessary to provide personal information outside China, we will complete the legally required procedures, such as a security assessment, personal information protection certification, or execution of a standard contract. We will also inform you of the overseas recipient, processing purpose, types of information, and the method for exercising your rights, and obtain your separate consent as required by law.

We retain personal information only for the shortest period necessary to achieve the purposes described in this Policy. Where laws and regulations prescribe a retention period for orders, transactions, logs, or other information, we will retain the information for that period. Upon expiry of the retention period, we will delete or anonymize the relevant information in accordance with law.

We take measures such as access control, identity authentication, encrypted transmission, security audits, data backups, and employee permission management to protect personal information.

If a personal information leak, alteration, or loss occurs or may occur, we will immediately take remedial measures and report to the relevant authorities and notify affected users as required by applicable laws and regulations.

V. Your Personal Information Rights

To the extent provided by applicable laws and regulations, you have the right to:

• Access and copy your personal information;

• Correct or supplement inaccurate or incomplete personal information;

• Request deletion of personal information where statutory conditions are met;

• Withdraw consent that you have previously given;

• Restrict or refuse specific personal information processing activities;

• Close your Kaleidoscope App Store account;

• Request an explanation of our personal information processing rules;

• Submit a complaint or report concerning our processing of personal information.

You may submit a request through the account settings, privacy settings, customer support channel, or contact details provided in this Policy.

To protect your account and information security, we may ask you to verify your identity. Unless otherwise provided by applicable laws and regulations, or a reasonable extension is required to process a complex request, we will process your request within 15 working days.

After your account is closed, we will stop providing services associated with that account and delete or anonymize your personal information in accordance with law, except for information that applicable laws and regulations require us to retain.

Withdrawal of consent does not affect personal information processing carried out on the basis of your consent before its withdrawal.

VI. Protection of Minors' Personal Information

We attach great importance to protecting minors' personal information and online rights and interests.

Users under the age of 18 should read this Policy under the guidance of a parent or other guardian and use the Kaleidoscope App Store and games on the platform only after obtaining the guardian's consent. Guardians should guide minors in the reasonable use of relevant services according to the minor's age, cognitive ability, and the age rating or suitability notice of each game.

1. Children's Personal Information and Guardian Consent

For the purposes of this Policy, a child means a minor under the age of 14. Children's personal information is sensitive personal information, and we apply strict safeguards to it.

Before processing a child's personal information, we will clearly and prominently inform the child's parent or other guardian of the processing purpose, method, scope, retention period, security measures, and methods for accessing, correcting, or deleting the information and withdrawing consent, and we will obtain the guardian's consent in accordance with law. Refusing to provide children's personal information that is not necessary for a basic feature will not affect the child's use of other basic features.

If we discover that a child has provided personal information to us without the consent of a guardian, we will delete the relevant information or take other appropriate measures as soon as possible after verification.

2. Children's Personal Information We May Process

When a child uses a platform account, real-name verification, anti-addiction measures, game downloads, top-ups, customer support, or other features, we may process the following information to the extent necessary to provide the relevant feature:

• Account information, such as mobile phone number, account name, nickname, and account identifier;

• Real-name verification information, such as name, identity document number, age range, and verification result;

• Game service information, such as game account, server, character, login records, and anti-addiction status;

• Transaction information, such as order number, top-up amount, payment status, and refund records;

• Device and log information, such as device model, operating system, IP address, login logs, and abnormal event records;

• Customer support information, such as issue descriptions, communication records, and supporting materials voluntarily submitted by a guardian.

We do not collect children's personal information unrelated to platform or game services, nor do we process children's personal information beyond the scope and period necessary to achieve the processing purpose. The specific processing of real-name verification and similar information is limited to what is necessary under applicable laws, regulatory requirements, and the relevant feature.

3. Use and Retention of Children's Personal Information

We use children's personal information only for account management, identity and age verification, anti-addiction management, game services, order processing, customer support, security protection, and compliance with legal obligations.

If we need to process children's personal information beyond a previously disclosed purpose or scope, we will notify the guardian again and obtain renewed consent in accordance with law.

Children's personal information is generally stored within the People's Republic of China and retained only for the shortest period necessary to achieve the processing purpose or for the period prescribed by applicable laws and regulations. Upon expiry of the retention period, we will delete or anonymize the relevant information, unless otherwise provided by applicable laws and regulations.

4. Entrusted Processing and Provision to Third Parties

Where necessary for real-name verification, payments, customer support, security protection, or providing a child with a game service selected by the child, we may entrust a service provider to process children's personal information or provide necessary information to the relevant game operator.

We will assess entrusted parties and the relevant processing activities in accordance with law, agree with them on the processing purpose, period, method, types of information, and security responsibilities, and supervise their processing activities. Where separate consent is legally required, before providing the information we will inform the guardian of the recipient's name and contact details, processing purpose and method, and types of information, and obtain the guardian's separate consent.

In principle, we will not publicly disclose children's personal information, except where otherwise provided by applicable laws and regulations or where the guardian's separate consent has been lawfully obtained.

5. Security of Children's Personal Information

We use measures such as encryption, access control, least-privilege access, identity authentication, security audits, and employee management to protect children's personal information and strictly limit the persons who may access it. Employees must be authorized before accessing children's personal information, and such access will be recorded.

If a leak, alteration, or loss of children's personal information occurs or may occur, we will immediately initiate an emergency response, take remedial measures, report to the relevant authorities as required by applicable laws and regulations, and notify affected children and their guardians by telephone, SMS, email, platform notification, or another reasonable means.

6. Real-Name Verification, Anti-Addiction Measures, and Spending Protection

We implement real-name verification, anti-addiction measures, gaming time limits, and spending restrictions for online games in accordance with applicable national requirements.

Different games on the platform may have different age suitability notices and service rules. Guardians should fulfill their supervisory responsibilities, reasonably manage minors' gaming time, and properly safeguard payment accounts, passwords, and verification information to prevent minors from making purchases inappropriate for their age or intellectual capacity.

7. Rights of Guardians and Children

A child or the child's guardian may use the methods described in the "How to Contact Us" section of this Policy to request access to, a copy of, correction, supplementation, or deletion of the child's personal information, withdraw consent that has been given, or request closure of the account used by the child.

When a guardian requests to exercise these rights, we may require necessary materials to verify the guardian's identity and relationship to the child. After verification, we will process the request promptly in accordance with law. After the guardian withdraws consent or closes the account, we will stop processing the child's personal information on the basis of that consent and delete or anonymize the relevant information in accordance with law, except where applicable laws and regulations require continued retention.

If you have any questions, comments, or complaints concerning the protection of children's personal information, you may contact us using the contact details provided in this Policy.

VII. Third-Party Games and External Links on the Platform

The Kaleidoscope App Store contains multiple games provided by different developers, publishers, or operators. We are responsible for personal information processing within the scope of the platform services we provide. Third-party game operators process personal information within their games in accordance with their separately published privacy policies.

Before entering a third-party game or following a link to a third-party website or application, please carefully read the relevant third party's user agreement and privacy policy.

If we and a third party jointly determine the purposes and methods of processing personal information, we will agree with that third party on our respective rights and obligations in accordance with law and assume the corresponding personal information protection responsibilities.

VIII. How We Update This Policy

We may update this Privacy Policy as platform features, service content, or applicable laws and regulations change.

For general amendments, we will publish the updated Policy on the platform. For material changes involving processing purposes, processing methods, types of personal information, or recipients, we will notify you by pop-up window, in-platform message, SMS, or another prominent means, and obtain your consent again where required by applicable laws and regulations.

We will not reduce the rights you enjoy under this Privacy Policy without your express consent.

IX. How to Contact Us

Personal Information Processor: Shenzhen Bangshi Information Technology Co., Ltd.
Product Name: Kaleidoscope App Store
Contact Email: 547119008@qq.com
Customer Service Telephone: 18676380200
Contact Address: 11th Floor, Units C-D, West Coast Building, Nanhai Avenue, Shenzhen, China
Postal Code: 518000

If you have any questions, comments, complaints, or requests concerning this Privacy Policy, personal information protection, or the protection of minors' personal information, you may contact us using the details above.

After receiving your request and completing any necessary identity verification, we will process and respond to it within 15 working days.